Introduction
Welcome to New Human! This Privacy Policy explains how New Human ("we," "us," or "our") collects, uses, shares, and protects information in relation to our mobile application (the "App") and our website located at newhumanapp.com (the "Site"). Please read this Privacy Policy carefully. By accessing or using our App or Site, you agree to the terms of this Privacy Policy.
This Privacy Policy applies to information we collect through the App and the Site. The Site (newhumanapp.com) primarily serves as a landing page providing information about our App. Most data collection, as described below, occurs within the App itself after you register for an account.
We are committed to protecting your privacy and handling your data in an open and transparent manner. As a fitness application, we understand the sensitivity of the health-related information you may share with us.
Information We Collect
We collect various types of information when you use our App and Site, including information that can directly or indirectly identify you ("Personal Data"). The types of information we collect depend on how you interact with us.
Information You Provide Directly:
Account Information: When you register for an account within the App, we collect information such as your name, email address, password, and potentially other profile details you choose to provide (e.g., profile picture, username).
Fitness and Health Information: As you use the App, you will provide information related to your fitness and health, including but not limited to: physical characteristics (height, weight, age, gender), fitness goals, workout logs (type of exercise, duration, intensity, frequency), performance metrics (power output, speed, distance), recovery rates, mobility assessments, body measurements, sleep patterns, nutrition logs (food intake, calories, macronutrients, water intake), and potentially other health-related notes or conditions you voluntarily share with your coach or input into the App. This type of information may be considered "Consumer Health Data" (CHD) under certain state laws.
Payment Information: If you subscribe to our premium services, we collect payment information, such as your credit or debit card number, expiration date, security code, and billing address. This information is typically processed directly by our third-party payment processors, and we generally only store limited information like the last four digits of your card number and transaction history.
Communications: When you contact us for support, provide feedback, participate in surveys, or communicate with your coach through the App, we collect the information contained in your communications.
User-Generated Content: If the App includes features allowing you to post content (e.g., community forums, progress photos, messages), we collect the content you submit.
Information Collected Automatically:
Usage Data: We automatically collect information about how you interact with the App and Site, such as features used, pages viewed, time spent, actions taken, and dates and times of access.
Device Information: We collect information about the device you use to access the App and Site, including device model, operating system version, unique device identifiers (e.g., IDFA, Android Advertising ID), IP address, browser type, and mobile network information.
Location Information: We may collect general location information based on your IP address. If the App requires precise geolocation for certain features (e.g., tracking running routes), we will ask for your explicit consent before collecting this data.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies on our Site and potentially within the App to collect usage data, remember your preferences, and improve your experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Services: To operate, maintain, and improve the App and Site, develop new features, personalize your experience (e.g., tailoring workout plans and nutrition guidance), and provide customer support.
Processing Payments: To process your subscription payments and manage your account.
Communication: To communicate with you about your account, updates to our services, technical notices, security alerts, and promotional offers (you can opt-out of promotional communications).
Coaching: To enable communication and data sharing between you and your assigned coach within the App, allowing them to provide personalized guidance and support.
Analytics and Research: To analyze usage trends, monitor the effectiveness of our services, conduct research, and generate aggregated, de-identified data for statistical purposes or to improve our offerings. We commit not to re-identify de-identified data.
Security and Compliance: To protect the security and integrity of our App and Site, prevent fraud and abuse, enforce our Terms of Use, and comply with legal obligations, including responding to lawful requests from public authorities.
Consumer Health Data (CHD) Specific Uses: We use CHD primarily to provide you with the core functionalities of the App, such as tracking your progress, providing personalized fitness and nutrition plans, and facilitating coaching. We will obtain your explicit consent before collecting or using CHD for purposes not directly related to providing the service you requested.
How We Share Your Information
We do not sell your Personal Data or Consumer Health Data. We may share your information in the following circumstances:
With Your Coach: Information you input into the App, particularly your fitness and health data, progress updates, and messages, will be accessible to your assigned coach to enable them to provide personalized coaching services.
Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting (e.g., cloud storage), analytics, customer support, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice within the App or on the Site of any change in ownership or uses of your Personal Data.
Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners or for research purposes.
With Your Consent: We may share your information with other third parties with your explicit consent. For example, if you choose to connect your New Human account with another third-party fitness platform.
Consumer Health Data (CHD) Sharing: We will not share your CHD without your explicit consent, except as necessary to provide the service you requested (e.g., sharing with your coach or essential service providers bound by confidentiality) or as required by law. We require explicit, written authorization from you before selling any CHD, as defined and required by applicable state laws (like Washington's MHMDA).
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your Personal Data, we cannot guarantee its absolute security.
Data Retention
We retain your Personal Data for as long as your account is active or as needed to provide you with the Services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete your account at any time through the App settings, which will initiate the deletion of your Personal Data, subject to legal and operational retention needs. Consumer Health Data may be deleted upon specific request, as described under "Your Privacy Rights."
Your Privacy Rights
Depending on your location (particularly if you reside in states like California, Washington, Nevada, or Connecticut), you may have certain rights regarding your Personal Data and Consumer Health Data. These rights may include:
Right to Know/Access: The right to request information about the categories and specific pieces of Personal Data/CHD we have collected about you, the sources of the data, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to Correct: The right to request correction of inaccurate Personal Data/CHD we hold about you.
Right to Delete: The right to request the deletion of your Personal Data/CHD, subject to certain exceptions.
Right to Opt-Out: The right to opt-out of the "sale" or "sharing" of your Personal Data (as defined by applicable law). We do not sell your Personal Data or CHD.
Right to Limit Use of Sensitive Personal Information (California): The right to limit the use and disclosure of sensitive personal information (which may include health data) to specific permitted purposes.
Right Regarding CHD (Washington, Nevada, Connecticut): Specific rights related to Consumer Health Data, including the right to withdraw consent for collection/sharing and the right to have CHD deleted. Requests to delete CHD must often be made separately from general data deletion requests.
Non-Discrimination: The right not to be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your request and respond within the timeframes required by applicable law.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have inadvertently collected Personal Data from a child under 18, we will take steps to delete such information promptly.
Third-Party Links and Services
Our Site or App may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site and within the App, and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: M.soares@joinnewhuman.com
Consumer Health Data Privacy Policy Link
[If required by state law, e.g., Washington MHMDA, Nevada CHD Law: A separate, specific Consumer Health Data Privacy Policy may be required. If so, include a prominent link here and ensure that policy details the specific requirements of the relevant state laws regarding CHD collection, use, sharing, consent, and consumer rights. Alternatively, ensure this main policy clearly and comprehensively addresses all CHD requirements.]
Example Text if Separate Policy is Not Used but Integrated:
"For detailed information specifically regarding our collection, use, and sharing of Consumer Health Data (CHD) and your rights under applicable state laws like the Washington My Health My Data Act or Nevada's Consumer Health Data Law, please refer to the relevant sections within this Privacy Policy, particularly 'Information We Collect,' 'How We Use Your Information,' 'How We Share Your Information,' and 'Your Privacy Rights.' We require your explicit consent for collecting and sharing CHD."